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L‌‍‍‍‌‍‍‌‌‍‍‍‌‍‍‍‍‌‍‍itrature review Research question Impact of MAWIED service in improving patients satisfaction in primary health care centers MAWEID, What is Mawid Service? It is an electronic service that enables beneficiary to book, cancel or reschedule his appointment at primary healthcare centers, as well as managing his referral appointments at any hospital via smart phon‌‍‍‍‌‍‍‌‌‍‍‍‌‍‍‍‍‌‍‍e application. https://www.moh.gov.sa/en/eServices/CASINFO/Pages/default.aspx#:~:text=Mawid%20Service%20%2D%20Mawid%20Service&text=%E2%80%8B%E2%80%8B%E2%80%8B%E2%80%8B%20What,hospital%20via%20smart%20phone%20application Below are 3 articles to be included in the review You can add more ,at least 4 articles https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6078003‌‍‍‍‌‍‍‌‌‍‍‍‌‍‍‍‍‌‍‍/