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Case 3-32.
Public Health
You work for the state department of health. You receive reports of notifiable diseases from healthcare providers around the state. This information is tracked so that you can watch for epidemics and other health hazards. You are purchasing a new population health system to be used for these purposes.
Determine the functionality you should look for in the new population health system.
Case 6-31.
Instituting Productivity and Quality Standards for Imaging or Scanning Records
You are the new imaging supervisor. The previous supervisor recently retired after 35 years of service to the hospital. The facility has had the imaging system only for the past six months.
The scanners are responsible for prepping the medical record as well as the actual scanning. They do not index, nor do they conduct quality checks. If the quality control clerks find more than one to two pages in a chart that need to be rescanned, the chart is returned to the scanners for rework.
The first thing that you noticed is the significant backlog of charts to be scanned. You learn that the previous supervisor did not want to create productivity standards until the system had been used for at least a year. The scanners do not even turn in a report of their work each day. It is going to take some time to develop the appropriate productivity standards. In the meantime, you plan to have the scanners report their productivity each day.
Use form design principles to develop the productivity report required.
What would you recommend to getting the scanners caught up in their work?
How will you establish productivity standards?
Case 6-29.
Productivity Study
Your inpatient coders are always behind. The supervisor has asked for more staff, and the HIM director agrees with the request. When the director submitted her request to administration, the vice president asked her to conduct a productivity study of the local hospitals. She called four hospitals, and her findings are shown in Table 6-36. The director knows that if she shows these data to the vice president, not only will she not get the positions she requested, but she will also be asked to increase her productivity. She can see that she needs to do some more research. You know that the coders at your facility code the charts and abstract quality indicators. Your research shows that at the other hospitals, the quality indicators are abstracted by staff in the quality management department.
Do you need any additional information?
If so, where would you go to get the information?
What arguments can you use to support your request for the additional staff?
Table
6-36.
Productivity Study of Local Hospitals
Productivity Study of Local Hospitals
 
Our Hospital
Hospital A
Hospital B
Hospital C
Hospital D
Inpatient Charts per Day
15
20
22
23
21